Description

Lead technical delivery and design of ServiceNow solutions across ITSM and ITBM modules.

Responsibilities

• Design, develop, and maintain ServiceNow applications, including UI configuration, workflow engines, and client-specific reporting.
• Configure technical components such as Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, Script Includes, and UI Macros.
• Manage data integration and migration between ServiceNow and external systems including Jira, Splunk, Tenable, and Tableau.
• Execute end-to-end solution delivery from requirement analysis and technical documentation to unit testing and defect resolution.
• Collaborate with stakeholders to implement SSO, LDAP, and other integration components.

Required Skills

• 7+ years of professional experience in a related technical role.
• ServiceNow Certified System Administrator (CSA) certification or higher.
• Hands-on experience with ServiceNow ITSM and ITBM modules.
• Proficiency in advanced scripting for Business Rules, Client Scripts, and Script Includes.
• Experience with SSO and LDAP integration.
• Technical expertise in ServiceNow workflow engines and UI configuration.
• Ability to develop reports and dashboards within ServiceNow and external tools.
• Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience.

Preferred Skills

• ServiceNow CIS certifications in IT Service Management, Project Portfolio Management, Software Asset Management, or Performance Analytics.

Key Skills

Education

Bachelor's degree