Description

You will serve as the technical bridge between customers and the platform team, delivering ServiceNow development capabilities in an enterprise environment.

Responsibilities

• Elicit, analyze, and validate business requirements to translate them into functional and technical stories, epics, and acceptance criteria.
• Lead technical discussions with system owners and stakeholders to design solutions for complex business problems.
• Manage PMO activities, including issue logs, status reporting, resource scheduling, and project time tracking.
• Author and peer review technical, functional, and training documentation, including manuals and system procedures.
• Support system go-live activities, conversion, support desk coordination, and change management programs.

Required Skills

• 5+ years of professional experience in technical roles with proven ServiceNow implementation experience.
• 3+ years of experience with Web Technologies including XML, HTML, JavaScript, AJAX, CSS, and HTTP.
• 3+ years of experience with web applications, networks, protocols, and email (SMTP, POP3).
• 3+ years of experience with ITIL v3 methodologies.
• 3+ years of experience understanding enterprise IT architecture and relational databases.
• Proficiency in Agile and Scrum methodologies, including sprint planning and user story creation.
• Strong PMO capabilities and service metric reporting.

Preferred Skills

• Any Graduate degree.
• 3-year tenure in previous technical roles.

Key Skills

Education

Any Graduate