Description

You will lead ServiceNow implementations and platform strategy by bridging the gap between business requirements and technical execution.

Responsibilities

• Elicit, analyze, and validate business requirements to translate them into functional and technical specifications for the development team.
• Define detailed stories, epics, and acceptance criteria in collaboration with product owners using Agile and Scrum methodologies.
• Author and peer review functional, technical, training, and roadmap documentation.
• Facilitate technical discussions and lead meetings with system owners and customers to resolve risks and issues.
• Support system go-live activities, including conversion, support desk, training delivery, and change management.
• Perform PMO activities including project time tracking, issue logs, status reporting, and service metric reporting.

Required Skills

• 5+ years of experience in ServiceNow implementation and development within enterprise organizations.
• Proven expertise in IT Service Management (ITSM), asset management, help desk, network, and systems management.
• Strong background in ITIL business processes and IT operations.
• Experience working within Agile and Scrum frameworks to support sprint planning and user story creation.
• Ability to design solutions for complex business problems and recommend process improvements.
• Proficiency in developing technical manuals, procedures, and project documentation.
• Ability to manage stakeholders and translate technical complexities for business owners.
• Experience with business case development and market research for benchmarking.

Key Skills

Education

Any Graduate