Description

Lead ServiceNow implementations and platform strategy by bridging business requirements with technical execution.

This role is on-site.

Responsibilities

• Elicit and validate business requirements, translating them into functional and technical specifications.
• Define detailed user stories, epics, and acceptance criteria in collaboration with product owners.
• Author, review, and maintain functional, technical, training, and roadmap documentation.
• Facilitate technical discussions with system owners to resolve risks and issues.
• Support go-live activities, including data conversion, training delivery, and change management.

Required Skills

• 5+ years of ServiceNow implementation and development experience within enterprise organizations.
• Proven expertise in IT Service Management (ITSM), asset management, and help desk processes.
• Strong background in ITIL business processes and IT operations.
• Experience with Agile and Scrum frameworks, including sprint planning and user story creation.
• Ability to design solutions for complex business problems and recommend process improvements.
• Proficiency in developing technical manuals, procedures, and project documentation.
• Experience managing stakeholders and translating technical complexities for business owners.

Preferred Skills

• Experience with business case development and market research for benchmarking.

Key Skills

Education

Any Graduate