Description

Key Responsibilities
* Design, develop, and customize applications on the ServiceNow platform to meet business needs.
* Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.
* Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.
* Utilize UI Builder to design and configure modern, scalable user interfaces.
* Collaborate with stakeholders to gather requirements and translate them into technical solutions.
* Support CSM (Customer Service Management) implementations with configuration, customization, and integration.
* Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.
* Ensure compliance with coding standards, performance optimization, and platform best practices.
* Troubleshoot, debug, and resolve issues within ServiceNow applications.
Required Qualifications
* 5+ years of hands-on development experience on the ServiceNow platform.
* Strong expertise in Script Includes, Service Portal development, and UI Builder.
* Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.
* Experience in ACL, Service Catalog, Flow Designer, Integration Hub, and Reporting/Dashboards.
* Ability to work in Agile / Scrum methodology.
* Excellent problem-solving skills with strong communication and collaboration abilities.
Preferred Qualifications (Added Advantage)
* Certified System Administrator (CSA).
* ServiceNow Certified Application Developer (CAD)
* Implementation experience in Customer Service Management (CSM).
* Exposure to NowAssist (GenAI features) and Agentic AI solutions

Key Skills

Education

Bachelor's degree