Description

Key Responsibilities

• Design and develop scalable user experiences using ServiceNow UI Builder.
• Build and configure Workspaces, Pages, Macro Components, Custom Components, and reusable UI patterns.
• Develop and maintain Data Brokers, Client State Parameters, Event Mappings, and Declarative Actions.
• Create responsive and user-friendly interfaces aligned with business requirements and UX standards.
• Collaborate with Product Owners, Business Analysts, Architects, and UX teams to translate requirements into solutions.
• Participate in migration and modernization initiatives from Service Portal and legacy experiences to UI Builder.
• Develop and support integrations using REST APIs, Scripted APIs, and Integration Hub.
• Troubleshoot application issues and provide production support when required.
• Follow ServiceNow development best practices, code reviews, and platform governance standards.
• Contribute to technical design discussions and solution architecture reviews.

Required Technical Skills

ServiceNow UI Builder

• UI Builder Page Development
• Macro Components
• Custom Components
• Workspaces and Configurable Workspaces
• Data Brokers and Transform Data Brokers
• Client State Parameters
• Event Mappings
• Declarative Actions
• Component Composition
• UX Framework Concepts

ServiceNow Platform

• Script Includes
• Business Rules
• Client Scripts
• UI Policies
• ACLs
• Flow Designer
• Integration Hub
• Service Catalog
• GlideRecord APIs

Front-End Development

• JavaScript
• HTML5
• CSS3 / SCSS
• JSON Configuration
• Web Components
• Experience with Lit Framework is a plus

Integrations

• REST APIs
• Scripted REST APIs
• JSON-based integrations
• Third-party system integrations

Migration Experience

• Service Portal to UI Builder Migration
• Workspace Modernization
• Data Migration and Transformation
• Legacy UI Consolidation
• Upgrade and release support activities

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• CIS-CSM certification is an advantage
• Experience working in Agile/Scrum environments
• Exposure to Customer Service Management (CSM), Impact, Customer Success, or related ServiceNow products

Soft Skills

• Strong communication and stakeholder management skills
• Ability to work independently and drive deliverables
• Strong analytical and problem-solving capabilities
• Experience working with global teams and customer-facing engagements

Nice to Have

• AI/Now Assist exposure
• Playbooks and Next Experience framework knowledge
• Experience with Performance Analytics
• Exposure to ServiceNow Impact or CSP implementations
• Experience building reusable UI component libraries
• Experience in Custom Apps implementations

Key Skills

Education

Bachelor's degree