Description

JD: 

• Lead the technical aspects of Salesforce Service Cloud implementations and enhancements.
• Design scalable solutions to meet business requirements for customer service and support.
• Provide technical leadership, mentorship, and guidance to the development team.
• Develop custom solutions using Salesforce technologies like Apex, Visualforce, and Lightning Components.
• Design and implement integrations between Salesforce Service Cloud and other systems.
• Configure and customize Service Cloud features such as case management and omni-channel routing.
• Create comprehensive technical documentation and lead testing efforts.
• Collaborate with release management teams for deployments and continuous improvement.
• Foster alignment between business and technology through collaborative interactions and facilitate cross-team communication to enhance transparency and issue resolution.
• Apply best practices and technical/business experience to Salesforce solutions, including design trade-offs and communication of design decisions.

Key Skills

Education

Any Graduate