Description

Candidate Skill:    Salesforce CRM, SFDC Support, L2 Support, Apex, Visualforce, Lightning, SOQL, User Management, Workflows, Reports, Ticketing Tools, JIRA, ServiceNow, Troubleshooting, Configuration, Customer Support
Experience:    1–3 Years

Job Description:    We are looking for an experienced SFDC L2 Support Analyst to provide second-level technical support for Salesforce CRM applications. The candidate will be responsible for troubleshooting issues, resolving incidents, performing root cause analysis, and ensuring system stability. This role requires a good understanding of Salesforce configuration, user management, and support processes. Key Responsibilities: Provide L2 support for Salesforce applications, resolving user issues and incidents within defined SLAs. Analyze, troubleshoot, and resolve functional and technical issues in Salesforce modules. Perform user administration, including role/profile management and permission setup. Monitor system performance, integrations, and scheduled jobs. Work closely with L1 and L3 teams to escalate and resolve complex issues. Document solutions, create knowledge base articles, and support release activities. Collaborate with business users and developers to ensure smooth Salesforce operations. Required Skills: Strong understanding of Salesforce CRM concepts (Sales Cloud, Service Cloud). Experience in Salesforce configuration, workflows, validation rules, and reports. Knowledge of Apex, Visualforce, Lightning Components, and SOQL is an advantage. Familiarity with ServiceNow or JIRA for ticket management. Excellent analytical, communication, and customer service skills. Good to Have: Salesforce Administrator or Platform App Builder certification. Experience with Salesforce integrations and data migration tools (Data Loader, Workbench). Exposure to Agile/Scrum environments. Skills: Salesforce CRM, SFDC Support, L2 Support, Apex, Visualforce, Lightning, SOQL, User Management, Workflows, Reports, Ticketing Tools, JIRA, ServiceNow, Troubleshooting, Configuration, Customer Support

Key Skills

Education

Any Graduate