Description

Provide second-level technical support for Salesforce CRM applications, resolving incidents and ensuring system stability.

This role is on-site.

Responsibilities

• Resolve functional and technical issues in Salesforce modules within defined SLAs.
• Perform root cause analysis and troubleshoot complex incidents.
• Manage user administration, including roles, profiles, and permissions.
• Monitor system performance, integrations, and scheduled jobs.
• Document solutions and create knowledge base articles.

Required Skills

• 1–3 years of experience in SFDC Support or L2 Support.
• Strong understanding of Salesforce CRM concepts (Sales Cloud, Service Cloud).
• Experience with Salesforce configuration, workflows, validation rules, and reports.
• Knowledge of Apex, Visualforce, Lightning Components, and SOQL.
• Familiarity with ticketing tools such as JIRA and ServiceNow.
• Proficiency in troubleshooting and user management.

Preferred Skills

• Experience with Salesforce integrations and data migration tools (Data Loader, Workbench).
• Exposure to Agile/Scrum environments.

Key Skills

Education

Any Graduate