Description

Key Skills: Installation, SharePoint, PATCHING, ServiceNow, Scripting, Automation, E Drive, Azure, Powershell

Roles and Responsibilities:

• Provide SharePoint/OneDrive Level 3 operations support and ensure end-user/client front-end functionality.
• Triage and troubleshoot day-to-day issues via email/phone/IM and ServiceNow; resolve incidents and requests from ServiceNow queues and L3 distribution lists.
• Perform installations, patching, cumulative updates, and apply required workarounds for SharePoint/OneDrive.
• Manage SharePoint/OneDrive extraction and removal requests, ensuring timely and accurate execution.
• Develop and maintain automation/scripts across environments to keep synchronized functionality; analyze root causes and coordinate L4 escalations.

Skills Required:

• 8-12 years of relevant experience in SharePoint/OneDrive administration and operations support.
• SharePoint and OneDrive administration for Level 3 support and operational troubleshooting.
• ServiceNow ticket handling for incidents and requests, including escalation workflows.
• Installation and patching experience, including applying updates and workarounds.
• Scripting and automation across environments to support operational consistency and issue resolution.

Good to Have:

• PowerShell for scripting and automation tasks.
• Azure exposure for cloud-related support activities.

Education: Bachelor's Degree in Computer Science or related field

Key Skills

Education

Any Graduate