Description

You will provide Level 3 operations support for SharePoint and OneDrive, ensuring end-user functionality and resolving complex incidents.

This role is on-site.

Responsibilities

• Triage and troubleshoot day-to-day issues via email, phone, IM, and ServiceNow queues.
• Perform installations, patching, cumulative updates, and apply workarounds for SharePoint/OneDrive.
• Manage SharePoint/OneDrive extraction and removal requests with timely execution.
• Develop and maintain automation scripts to ensure synchronized functionality across environments.
• Analyze root causes and coordinate L4 escalations for unresolved incidents.

Required Skills

• 8-12 years of relevant experience in SharePoint and OneDrive administration.
• Level 3 support and operational troubleshooting for SharePoint/OneDrive.
• ServiceNow ticket handling, including incident resolution and escalation workflows.
• Experience with installation, patching, and applying cumulative updates.
• Scripting and automation skills to support operational consistency.
• Bachelor's Degree in Computer Science or related field (Any Graduate accepted).

Preferred Skills

• PowerShell for scripting and automation tasks.
• Azure exposure for cloud-related support activities.

Key Skills

Education

Any Graduate