Description

Manage and support on-premises SharePoint and Microsoft 365 business solutions. Resolve technical issues, execute infrastructure tasks, and maintain documentation for BAU operations.

Responsibilities

• Troubleshoot and resolve technical issues across SharePoint Server 2016 and Microsoft 365 services.
• Execute infrastructure activities including patching, upgrades, and data migrations for OneDrive and SharePoint.
• Manage change requests and service requests for BAU tasks.
• Develop and maintain technical documentation for all SharePoint and M365 applications.
• Participate in an on-call rotation to handle escalations from the service desk.

Required Skills

• 5+ years of experience in enterprise IT administration and break/fix operations.
• Hands-on experience with SharePoint Server 2016 and SharePoint Online.
• Proficiency in Microsoft 365 services, including Teams and OneDrive.
• Strong PowerShell scripting skills for automation and administration.
• Working knowledge of Azure technologies.
• Proven analytical and problem-solving capabilities.
• Ability to work independently and manage stakeholder communication.

Preferred Skills

• Experience with on-premises to cloud migration projects.
• ITIL certification or experience with IT service management frameworks.

Key Skills

Education

Any Graduate