Description

Key Skills: SIAM, ITIL v4, Service Management, Multi-Vendor Governance, ServiceNow, BMC, Jira, SLA/OLA Management, Vendor Management

Roles & Responsibilities:

• Define and implement SIAM operating model, processes, and governance framework.
• Manage integration of services across multiple vendors to ensure end-to-end service delivery.
• Monitor SLAs, OLAs, service performance, and compliance across suppliers.
• Coordinate with clients, internal teams, and service providers to resolve issues and improve service delivery.
• Develop and optimize ITSM processes including Incident, Problem, Change, Release, and Knowledge Management.
• Drive service governance, reporting, and continuous improvement initiatives.

Experience Required:

• 10-12 years of experience in IT Service Management.
• 3-5 years of experience in SIAM or multi-vendor service management.
• Strong understanding of ITIL v4 framework and SIAM principles.
• Experience managing service governance, compliance, and supplier performance.
• Hands-on experience with SIAM tools such as ServiceNow, BMC, and Jira.
• Experience working with multiple service providers and vendor coordination.

Education: B.Tech

Key Skills

Education

Any Graduate