Description

Lead onsite IT operations and deskside support, serving as the primary technical liaison between business users and the IT organization.

This role is on-site.

Responsibilities

• Resolve Level 1-3 technical incidents involving Windows 10/11, Microsoft 365, SAP, and enterprise applications.
• Provide hands-on support for desktops, laptops, mobile devices, printers, and conference room technology.
• Manage hardware deployments, workstation imaging, software distribution, and technology refresh cycles.
• Mentor and guide Deskside technicians, serving as the local escalation point for complex issues.
• Translate business requirements into IT solutions, ensuring alignment between site operations and corporate IT standards.

Required Skills

• 5+ years of IT support experience with strong troubleshooting capabilities.
• Proficiency in Microsoft 365, Active Directory, and Windows 10/11 environments.
• Knowledge of TCP/IP networking principles and hardware diagnostics.
• ITIL framework understanding for service management and incident resolution.
• CompTIA certifications (A+, Network+, or similar) preferred.
• Proven experience in Business Relationship Management or stakeholder engagement.
• Ability to create and maintain technical documentation and support articles.

Preferred Skills

• Experience supporting SAP and other enterprise-level applications.
• Background in managing audiovisual and workplace collaboration technologies.

Key Skills

Education

Any Graduate