Description

• Collaborating closely with engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible.

• Collaborating with the customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way.

• Communicate on a deeply technical level and be the single point of contact for interfacing with large enterprise customers for handling service escalations and driving the issues to resolution.

• Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available.

• Enhancing customer facing experience by proactive alerting based on utilization, trends, resource health, etc.

• Analyze data and provide operational insights into customer experience to Design and Product teams, so that we can design features with Supportability in mind.

Experience & Skills

• Overall 8+ with At least 4-6 years of experience with Site Reliability Engineering in Microsoft platform

• Run the production environment by monitoring availability and taking a holistic view of system health

• Build software and systems to manage platform infrastructure and applications

• Improve reliability, quality, and time-to-market of our suite of software solutions

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement

• Provide primary operational support and engineering for multiple large-scale distributed software applications

• Ability to program (structured and OOP) using one or more high-level languages, such as Python, C#, and JavaScript

• Good knowledge of Azure cloud environment and Azure services.

• Proactive approach to identifying problems, performance bottlenecks, and areas for improvement

• Preferred skills and qualifications

• Previous success in technical engineering

• Coding experience beyond simple scripts

Key Skills

Education

Any Gradute