Description

• Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform.
• Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications.
• Develop internal tools, services, and frameworks to improve efficiency and reduce manual effort.
• Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems.
  
   

Improve Platform & Infrastructure:

 

• Contribute to core platform systems by building features, resolving issues, and enhancing reliability.
• Partner with development teams to ensure systems meet availability, performance, and scalability requirements.
• Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers.
  
   

Observability, Incident Management & Resilience:

 

• Build and maintain observability systems (metrics, logging, tracing, dashboards).
• Define and track Service Level Objectives (SLOs) and reliability metrics.
• Lead or contribute to incident response, root cause analysis, and blameless postmortems.
• Drive improvements toward self-healing systems and reduced operational toil.
  
   

Security & Identity:

 

• Design and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems.
• Ensure platform services meet security and compliance standards.
  
   

Enablement & Collaboration:

 

• Collaborate across engineering teams, providing guidance, feedback, and hands-on contributions.
• Create and maintain documentation, runbooks, and training materials.
• Mentor engineers and promote best practices in reliability engineering and automation.
  
   

Who You Are

Infrastructure Development:

 

• Strong programming skills in Python or Go (Java/Spring Boot is a plus).
• Deep experience with AWS and building/operating production systems at scale.
• Hands-on expertise with Kubernetes (EKS), Docker, Helm, CNI, and Ingress networking.
• Strong understanding of Kubernetes primitives and patterns (deployments, services, operators, etc.).
• Experience with Infrastructure as Code (Terraform, Terragrunt, or similar).
• Solid understanding of Linux systems and networking fundamentals.
  
   

Observability & Operations:

 

• Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch.
• Familiarity with incident management practices and production support in a microservices environment.
• Experience with messaging/streaming systems (e.g., Kafka, SQS) and relational databases (e.g., Aurora, RDS) is a plus

Key Skills

Education

Bachelor's degree