Description

You will operate as a technical resource resolving issues, errors, and queries related to ITSM/ITIL processes.

Responsibilities

• Follow and support defined ITIL processes, including Incident, Problem, and Change Management workflows.
• Attend war rooms during incident response to provide advanced support.
• Analyze and drive Problem ticket processes, performing root cause analysis and maintaining quality.
• Continuously monitor system and application performance, proactively addressing potential issues.
• Develop and maintain automation for server and application build, test, and deployment processes.

Required Skills

• 3+ years of ITSM Management Incident and Service Request experience.
• 3+ years of experience in L2/L3 Operations support for applications.
• Hands-on experience with Python, Scripting, and Automation.
• Experience with ServiceNow and ITIL frameworks.
• Experience implementing comprehensive monitoring for services.
• Demonstrated experience in Agile and Scrum methodology.
• Familiarity with Cloud Computing principles.

Key Skills

Education

Any Graduate