Description

Key Responsibilities

• Continuously monitor AWS environments and batch schedules; rapidly triage and resolve incidents and job failures including reruns and recoveries
• Coordinate with engineering and dependent teams to restore service during complex incidents with clear, structured communication
• Support deployment activities including pre/post-implementation checks and rollback execution
• Create and maintain runbooks, SOPs, troubleshooting guides, and escalation paths
• Ensure critical batch jobs complete within agreed SLA cutoffs and incident response targets are met
• Drive RCA and implement preventive actions to reduce repeat incidents

Required Skills

• AWS Platform Support: EC2, S3, Lambda, CloudWatch, IAM, VPC networking — hands-on production experience
• Batch Scheduling & Job Management: job dependencies, sequencing, retry logic, cutoff management, failure handling
• SQL: ability to write and execute queries for operational validation and troubleshooting
• Python and automation scripting experience

Preferred Skills

• Experience with enterprise-scale production environments in financial services or similar regulated industries
• Strong incident communication and documentation skills

Key Skills

Education

Bachelor's degree