Description

• Lead 24/7 SRE production support to ensure high availability, reliability, and performance of security applications. • Act as senior L2 support; drive and coordinate resolution during major incident (MI) calls. • Monitor systems using observability tools, analyze alerts, and proactively prevent outages. • Perform in-depth root cause analysis (RCA) and implement long-term reliability improvements. • Support critical security platforms including IAM, SSO, authentication, and SIEM solutions. • Leverage Claude (Al) knowledge for advanced troubleshooting, log analysis, and operational insights. • Define and improve runbooks, SOPs, and knowledge base for efficient incident response. • Ensure adherence to security, compliance, and audit standards across production environments. • Collaborate with cross-functional teams to resolve complex issues without involvement in deployments or development. • Mentor junior support engineers and drive continuous service improvement initiatives

Key Skills

Education

Any Gradute