Description

You will own the operational stability and performance of production systems.

Responsibilities

• Provide L2/L3 application support for production systems, investigating and resolving incidents and defects.
• Manage incidents and problems by responding through ticketing systems and performing root cause analysis (RCA).
• Support application releases and deployments while participating in change management processes.
• Monitor system logs, alerts, and batch jobs, and automate support tasks where possible.
• Coordinate with infrastructure, database, and development teams to resolve complex issues.

Required Skills

• 8+ years of experience in application or production support.
• Experience supporting enterprise applications in BFSI - Capital markets or Finance Back office environments.
• Proficiency with SQL and databases, including Db2, SQL Server, and MySQL.
• Hands-on experience with monitoring tools such as Splunk, Dynatrace, and AppDynamics.
• Familiarity with ITIL processes, specifically incident, problem, and change management.
• Experience with ServiceNow and Jira for incident tracking.
• Knowledge of CI/CD pipelines and Git.
• Understanding of Linux/Unix or Windows environments.

Key Skills

Education

Bachelor's degree