Description

Key Responsibilities

Reliability & Operations

• Ensure reliability, availability, scalability, and performance of critical platforms and infrastructure
• Monitor system health, proactively identify risks, and resolve service-impacting issues
• Support incident response, troubleshooting, and service restoration

Observability & Monitoring

• Instrument applications, infrastructure, APIs, and cloud components for full-stack visibility
• Design and enhance monitoring, logging, alerting, tracing, and observability solutions
• Build actionable alerts that reduce noise and improve response efficiency

Metrics & Reporting

• Define and track key metrics (SLIs, SLOs, SLAs, latency, throughput, error rates)
• Develop and maintain dashboards for engineering, operations, and executive teams
• Continuously enhance dashboards for leadership visibility into system health and risks

Incident Management & Improvement

• Participate in incident response, root-cause analysis, and post-incident reviews
• Drive continuous improvement in operational processes and system resilience

Automation & DevOps

• Automate operational tasks, health checks, and recovery workflows
• Support CI/CD pipelines, release management, and production readiness
• Improve deployment validation and rollback strategies

Collaboration & Resilience

• Partner with engineering, cloud, infrastructure, and security teams
• Contribute to resilience initiatives (capacity planning, failover testing, disaster recovery)
• Align systems with governance, compliance, and security standards

Required Qualifications

• 10+ years of experience in SRE, DevOps, infrastructure, or production engineering
• Strong experience with distributed and cloud-based systems (AWS, Azure, or GCP)
• Hands-on expertise in:
• Monitoring, logging, metrics, tracing, and observability practices
• Building dashboards and operational reporting systems
• Deep understanding of:
• SLIs, SLOs, SLAs, error budgets, and incident management
• Strong scripting/programming skills (Python, Java, Bash, or PowerShell)
• Experience with Infrastructure as Code (e.g., Terraform)
• Knowledge of CI/CD pipelines and DevOps workflows
• Strong troubleshooting skills across distributed systems and APIs
• Experience with relational and NoSQL databases
• Excellent communication skills (technical and executive-level reporting)

Preferred Skills

• Experience with cybersecurity or enterprise risk platforms
• Familiarity with observability tools such as:
• Splunk, Grafana, Prometheus, Datadog, Dynatrace, New Relic
• Experience creating executive dashboards and operational scorecards
• Exposure to:
• Kubernetes, Docker, serverless architectures
• Kafka or event-driven systems
• Knowledge of cloud security and governance tools
• Experience with AI/cloud monitoring services (Azure AI, AWS Bedrock, Vertex AI)
• Familiarity with Linux and Windows environments
• Experience with synthetic monitoring and automated health checks

Key Competencies

• Strong ownership mindset and focus on reliability
• Ability to work in fast-paced, production-critical environments
• Effective prioritization based on business impact and operational risk
• Excellent cross-functional collaboration skills
• Clear communication of technical insights to non-technical stakeholders
• Continuous improvement mindset focused on automation and resilience
• High attention to detail in monitoring, alerting, and reporting

Key Skills

Education

Bachelor's degree