Description

Strong hands-on expertise in Dynatrace, including APM, infrastructure monitoring, dashboards, alerting, distributed tracing, service flows, and DQL.

Experience with Splunk, L3 Production Support, SRE/DevOps, Incident Management, Problem Management, and Root Cause Analysis (RCA).

Strong troubleshooting skills across Java/Spring Boot, .NET, REST APIs, Microservices, and SQL.

Experience troubleshooting Linux/Windows environments, databases, middleware, networks, and infrastructure.

Hands-on experience with CI/CD, Git/GitHub, and Jenkins.

Proficiency in scripting and automation using Python, PowerShell, and Bash.

Experience with Ansible and Azure.

Knowledge of release management and change management processes.

Strong problem-solving, stakeholder coordination, and communication skills.

Ability to support on-call production activities.

Roles & Responsibilities:

Provide L3 production support for highly available, customer-facing applications.

Ensure application availability, performance, scalability, and resiliency.

Monitor and troubleshoot production systems using Dynatrace and Splunk.

Analyze application performance, distributed traces, logs, infrastructure metrics, and service dependencies.

Lead and support critical incident resolution, RCA, problem management, and recovery activities.

Implement permanent corrective measures to prevent recurring production issues.

Support application releases, CI/CD pipelines, hotfixes, and change management.

Perform post-deployment validation and production stabilization.

Automate monitoring, deployments, health checks, and operational activities.

Drive SRE practices, observability, system resiliency, and continuous improvement

Key Skills

Education

Bachelor's degree