Description

You will maintain the reliability and uptime of customer production environments through proactive monitoring and troubleshooting of data center networking equipment.

Responsibilities

• Supervise equipment, applications, and processes using various tools and consoles.
• Debug and triage incidents and user-reported issues rapidly.
• Collaborate with Tier 2 and Tier 3 support to resolve complex networking issues.
• Develop documentation for operations processes.
• Perform hardware tasks including racking, stacking, and replacing modules or cabling.

Required Skills

• 4+ years of Site Reliability Engineering experience in a production environment with large-scale distributed microservices.
• Hands-on experience operating network devices, including cabling, transceivers, and component replacement.
• Proficiency with TCP/IP networks and standard troubleshooting tools.
• Strong knowledge of the Linux operating system and associated tools.
• Experience with incident management, organizational change, and problem management processes.
• Ability to perform server and network switch reboots, system reboots, and file restores.
• Experience providing Level 1 network and server support, including system backups and batch processing.
• Bachelor’s Degree in Information Technology or equivalent experience.

Preferred Skills

• Ability to work a rotating shift schedule including days, nights, weekends, and holidays.

Key Skills

Education

Bachelor’s Degree