Description

Key Responsibilities

Application Reliability & Issue Resolution

Analyze and troubleshoot application failures, latency issues, and degraded performance across distributed systems

• Perform deep-dive root cause analysis (RCA) to identify underlying application-level issues
• Work with engineering teams to quickly isolate failing components and dependencies
• Reduce MTTR (Mean Time to Resolution) through improved diagnostics and runbooks

Application Observability & Diagnostics

Assess current application landscape and identify gaps in logging, tracing, and monitoring

• Implement and enhance application-level observability (logs, metrics, traces)
• Enable faster issue identification by improving service visibility and dependency mapping
• Define and standardize health checks and alerting strategies for applications

System Understanding & Mapping

Develop a clear understanding of application architecture, data flows, and service dependencies

• Build and maintain application topology and dependency maps
• Identify single points of failure and performance bottlenecks

Performance Engineering

Analyze application performance and recommend improvements for scalability and responsiveness

• Identify issues related to threading, memory, database interactions, and API latency
• Work with developers to optimize code paths, queries, and service interactions

Incident Management & Process Improvement

Lead or support incident triage and war-room calls

• Improve incident response processes and escalation paths
• Create and maintain runbooks, playbooks, and troubleshooting guides
• Identify recurring issues and drive permanent fixes vs temporary patches

Collaboration & Engineering Enablement

Partner with application development teams to embed reliability best practices

• Provide guidance on error handling, resiliency patterns, and fault tolerance
• Enable teams with tools and practices for self-service diagnostics

Required Skills & Experience

5–10 years of experience in application engineering, production support, or SRE roles

• Strong experience in application troubleshooting and debugging (Java/.NET/Node.js preferred)
• Solid understanding of distributed systems and microservices architectures
• Experience with application logs, debugging tools, and performance profiling
• Familiarity with observability tools (Splunk, Dynatrace, AppDynamics, Datadog, etc.)
• Strong understanding of API behavior, database interactions, and system integrations
• Experience working in production support / incident management environments

Preferred Skills

Experience implementing distributed tracing (OpenTelemetry, Jaeger, Zipkin)

• Knowledge of cloud environments (AWS/Azure/GCP)
• Exposure to resiliency patterns (circuit breakers, retries, fallbacks)

Experience with performance tuning and load analysis

Key Skills

Education

Any Gradute