Description

• Handling L1 Security tickets for DBRE team
• Attending Access related queries
• Create DBs and Managing Insertion, deletion operation.
• Running DB queries which involves minimal engagement.
• DB Schema changes
• Handling Data gathering requests
• Handling low level environment issues
• Incident handling
• Dashboard creations
• Quick fix/ Patch fixing
• Documentation
• SOP creation
• Alert modification and threshold management
• Back up monitoring
• Restoration activities
• Ticket monitoring for respective support area and communicate with customer for additional information and status update
• Responsible for triaging and solving of production issues and updating the tickets to the stakeholders by adhering to the SLAs.
• Work on resolution of tickets as per priority and perform requests, recovery, data fix etc.
• Problem Management
• Maintain all relevant documentation.
• Jira queue monitoring, create and update tickets with resolution details, categorization

Key Skills

Education

Any Gradute