Description

You will own the monitoring, observability, and incident resolution strategy for enterprise systems, partnering with IST/SET teams to enhance reliability and service quality.

This role is remote.

Responsibilities

• Analyze HPIs/CPIs to generate actionable monitoring and observability recommendations.
• Triage and resolve complex incidents across enterprise infrastructure and application stacks.
• Diagnose outages by collaborating with system owners, DevOps, and network administrators.
• Recommend and implement changes to improve system stability and workflow efficiency.

Required Skills

• 3+ years deep expertise in two or more: Dynatrace, Splunk, SolarWinds.
• Extensive experience with ServiceNow.
• 8+ years working with IT system operability, reliability, and application performance indicators.
• 8+ years deploying, maintaining, and troubleshooting complex enterprise-scale applications.
• 20+ years of relevant professional experience with HS diploma/GED, OR 10+ years with MA/MS in CS or Engineering.
• 1+ years experience in service virtualization, AWS/Azure Cloud, or SaaS/PaaS.
• Expertise in at least one: Network, Windows, Unix/Linux, AWS, Azure, WebSphere, Java, or Database technologies.
• 2+ years independently leading teams to solve difficult technical challenges.

Preferred Skills

• Experience with test-driven development, microservices, and cloud-native applications.
• Familiarity with Oracle Enterprise Manager, Riverbed Aternity, or ServiceNow VTBs.

Key Skills

Education

Bachelor’s degree