Description

You will own the operational reliability of a highly scalable Infrastructure as a Service (IaaS) platform.

Responsibilities

• Define and instrument Service Level Objectives (SLOs) and alerts for service owners.
• Build tooling and dashboards, and facilitate postmortems to continuously enhance system reliability.
• Troubleshoot distributed and cloud production environments, driving automated problem resolution.
• Handle customer escalations, production outages, and on-call responsibilities to maintain 4x9 uptime.
• Participate in product roadmap planning and drive team initiatives to improve service availability.

Required Skills

• 5+ years of industry experience, including 3+ years managing large-scale virtualized data center environments.
• Experience with VMware technologies, specifically vSphere, ESXi, vSAN, and/or NSX.
• Comfortable using Python or other scripting languages for automation.
• Solid background troubleshooting distributed and cloud production environments.
• Experience resolving issues in large-scale distributed environments using automation.
• Proven ability to conduct post-mortems to prevent recurrence of failures.
• Experience handling production incidents and on-call support.
• Familiarity with testing methodologies.

Preferred Skills

• Experience with large-scale IaaS platform operations.

Key Skills

Education

Any Graduate