Description

Key Responsibilities

• Own and manage enterprise-wide observability using Dynatrace
• Design and maintain service topology, dashboards, alerting frameworks, and health indicators aligned with business impact
• Implement and promote SRE best practices including SLIs, SLOs, and error budgets
• Improve incident detection, response, and root cause analysis (RCA)
• Lead and facilitate post-incident reviews, ensuring actionable and systemic improvements
• Identify and mitigate reliability, performance, and capacity risks proactively
• Drive continuous improvement in platform resilience and system performance
• Collaborate with cross-functional teams including DevOps, Engineering, and Operations
• Define and enforce observability and SRE standards, frameworks, and governance
• Enable and mentor engineering teams on observability tools and SRE principles

Required Skills & Qualifications

• 8–10+ years of experience in Site Reliability Engineering, DevOps, or Observability
• Hands-on expertise with Dynatrace (mandatory)
• Strong experience with Kubernetes-based environments
• Deep understanding of observability practices: metrics, logs, traces, and APM
• Experience implementing SLIs, SLOs, and error budgeting frameworks
• Strong troubleshooting and root-cause analysis skills
• Experience in hybrid environments (cloud + on-prem)
• Familiarity with complex enterprise systems (ERP, WMS, eCommerce platforms, integrations)
• Strong scripting or automation skills (Python, Bash, or similar - preferred)

Preferred Qualifications

• Experience with cloud platforms (AWS/Azure/GCP)
• Knowledge of CI/CD pipelines and DevOps practices
• Exposure to microservices architecture and distributed systems
• Strong communication and stakeholder management skills

Key Skills

Education

Bachelor's degree