Description

You will own the stability and performance of large-scale eCommerce platforms in a 24×7 production environment.

This role is on-site.

Responsibilities

• Manage incident response, root cause analysis (RCA), and complex production troubleshooting for high-availability systems.
• Implement and maintain monitoring and observability using New Relic and Splunk to track application performance and system health.
• Support and troubleshoot Angular applications, Linux infrastructure, and NoSQL databases (Couchbase/CouchDB) from an operational perspective.
• Develop automation and operational tooling using scripting languages to improve backend reliability and reduce manual toil.
• Apply SRE principles and DevOps practices to ensure system resilience and optimal transaction processing.

Required Skills

• 7+ years of IT experience with strong exposure to production systems and 24×7 support environments.
• Hands-on expertise with Site Reliability Engineering (SRE) principles and DevOps practices.
• Proficiency in monitoring tools, specifically New Relic (APM, alerts, dashboards) and Splunk.
• Strong understanding of Linux systems, networking fundamentals, and application runtime diagnostics.
• Experience with Kubernetes, Docker, CI/CD pipelines, and Terraform for infrastructure management.
• Working knowledge of Angular applications for operational monitoring and troubleshooting.
• Experience with CouchDB, Couchbase, or other NoSQL databases.
• Strong scripting and programming skills for automation and backend troubleshooting.

Preferred Skills

• Experience supporting large-scale eCommerce platforms with high transaction volumes.
• Familiarity with additional monitoring tools beyond New Relic and Splunk.

Key Skills

Education

Bachelor's degree