Description

For this role, you will need:

• Strong customer support and communication skills

• Ability to translate technical issues into simple, user-friendly language

• Experience working in fast-paced support environments

Are you a customer-focused IT Support professional with strong technical troubleshooting skills? We are working with a valued client seeking a reliable and proactive individual to join their team in Darwin. This role is ideal for someone who thrives in a team environment and enjoys delivering high-quality end-user support.

Responsibilities:

• Provide high-quality customer support, ensuring timely resolution of incidents and service requests

• Manage tickets (incidents and requests), including documentation and follow-ups

• Adhere to Service Level Agreements (SLAs) and support standards

• Support end users across desktops, laptops, mobile devices, and peripherals

• Troubleshoot hardware and software issues across a range of technologies

• Assist with workstation setup, configuration, and network connectivity

• Support voice and video conferencing platforms

• Collaborate with team members to ensure efficient service delivery

Skills and Experience Required:

• Strong communication and customer service orientation

• Experience with ticketing systems (e.g., ServiceNow)

• Solid understanding of SLA principles and support processes

• Hands-on experience with:

Windows 10/11

Microsoft 365 (M365)

Active Directory

Azure MFA

• Experience supporting mobile devices (Android and Apple)

• Knowledge of Intune and/or SCCM

• Experience with printers and multifunction devices

• Understanding of workstation network configuration

• Strong hardware troubleshooting skills (laptops/desktops)

• Basic networking knowledge (concepts and components)

• Familiarity with voice and video conferencing tools

Key Skills

Education

Any Graduate