Description

Provide technical support and incident resolution for end users in Darwin.

This role is on-site.

Responsibilities

• Resolve incidents and service requests within established Service Level Agreements (SLAs).
• Manage the full ticket lifecycle, including documentation and follow-ups using ticketing systems.
• Troubleshoot hardware and software issues across desktops, laptops, mobile devices, and peripherals.
• Configure workstations, manage network connectivity, and support voice/video conferencing platforms.
• Clean up and maintain support standards and service delivery in collaboration with the team.

Required Skills

• 5+ years of experience in technical support environments.
• Proficiency with ServiceNow or similar ticketing systems.
• Hands-on experience with Windows 10/11 and Microsoft 365 (M365).
• Administration of Active Directory and Azure MFA.
• Experience managing mobile devices (Android and Apple).
• Knowledge of Intune and/or SCCM.
• Hardware troubleshooting for laptops, desktops, printers, and multifunction devices.
• Understanding of workstation network configuration and basic networking concepts.
• Ability to translate technical issues into simple language for end users.

Preferred Skills

• Familiarity with various voice and video conferencing tools.

Key Skills

Education

Any Graduate