Description

Lead Sitecore application support, maintenance, and small-to-medium enhancements. Manage team operations, incident resolution, and client stakeholder communication.

Responsibilities

• Own the release pipeline and enforce code review standards, best practices, and ITIL processes for application support.
• Lead major incident resolution, root cause analysis, and escalation management with documented mitigation plans.
• Interface with clients and internal teams to gather requirements, drive ticket closure, and ensure SLA compliance.
• Implement functional modifications, reusable components, and automation tools to reduce backlog and improve efficiency.
• Mentor team members, assist in hiring, and maintain documentation within ServiceNow and the Knowledge Academy.

Required Skills

• 8+ years of technical experience in Sitecore, XM Cloud, Headless architectures, ASP.NET Core, ASP.NET, and ADO.NET.
• Deep knowledge of Sitecore internals: templates, renderings, placeholders, media, items, security, and admin pages.
• Experience with Sitecore tools including TDS, Glass Mapper, and Habitat; strong component development skills.
• Proficiency in SQL, Solr Search, and Coveo Search integration and optimization.
• Understanding of Sitecore Workflows, Commerce, Email Experience Manager, xDB, and Experience Profile.
• Ability to diagnose and fix application issues, refactor code, and maintain production-grade CD and CM instances.
• Strong grasp of ITIL processes and Customer Information Risk Management (IRM) standards.

Preferred Skills

• Experience with Azure services relevant to Sitecore analysis and deployment.
• Proven track record of driving process improvements and automation in legacy application environments.

Key Skills

Education

Any Gradute