SMO Lead

You will manage service and vendor operations for primary videoconferencing and integrated audio-visual systems.

Responsibilities

• Manage service, configuration, and incident management processes for core systems.
• Oversee IT security management, compliance, and quality assurance.
• Lead and develop respectful, trusting relationships with stakeholders and vendors.
• Drive negotiation and communication efforts to maintain system standards.
• Travel to client sites as required to support operations.

Required Skills

• 5+ years of professional experience in service or vendor management.
• Social Media Optimization (SMO) expertise.
• Proven team leadership and management capabilities.
• Strong negotiation and persuasive communication skills.
• Experience with IT security compliance and QA management.
• Ability to manage configuration and incident lifecycles.
• Any graduate degree.