SMO Lead

You will manage service and vendor operations for primary videoconferencing and integrated audio-visual systems.

Responsibilities

• Manage service, configuration, and incident management processes for assigned systems.
• Oversee IT security management, compliance, and quality assurance protocols.
• Lead and develop trusting relationships with key stakeholders and vendors.
• Execute negotiation and presentation tasks to support system requirements.
• Travel to client sites as required to support operations.

Required Skills

• 5+ years of experience in service management or vendor management.
• Direct experience with SMO (Service Management Office) functions.
• Proven ability in IT security compliance and QA management.
• Strong team management and interpersonal skills.
• Demonstrated negotiation and persuasive communication abilities.
• Experience managing videoconferencing and integrated audio-visual systems.
• Any graduate degree.