Description

You will design and implement technical solutions on the ServiceNow platform, focusing on automated discovery, data federation, and CMDB optimization.

Responsibilities

• Develop technical solutions aligned with ITIL, ITSM, ITOM, and CMDB best practices.
• Lead customization and configuration of Discovery, Event Management, and the CMDB to automate incident creation.
• Build relationship mappings in the CMDB using Discovery Tools and Service Mapping for ITOM, Hardware Asset, Virtual Agent, Change, and Incident modules.
• Oversee data migration from legacy systems to ServiceNow, ensuring accuracy and leveraging out-of-the-box schemas.
• Manage integrations between the ServiceNow platform and external systems like Workday or Active Directory.

Required Skills

• 7+ years of experience in IT, software development, or ServiceNow.
• 3+ years of hands-on experience with CMDB.
• ServiceNow Certified System Administrator and Certified ServiceNow Developer certifications.
• 2+ years of integration experience using SOAP, REST, JSON, JDBC, and file imports.
• Proficiency in ServiceNow core platform, including Security, CMDB, and Discovery.
• Deep knowledge of ITOM (Discovery, Service Mapping, Event Management, Cloud Management).
• Experience with SAM, HAM, and Performance Analytics.
• Familiarity with Agile and Scrum methodologies.
• Strong understanding of ITIL, ITSM, and ITOM frameworks.

Preferred Skills

• Any Graduate degree in a relevant technical field.

Key Skills

Education

Any Gradute