Description

You will maintain the operational reliability of customer engagement modeling and analytics software applications.

This role is on-site.

Responsibilities

• Monitor and maintain operational readiness of client systems to ensure daily data flows and dashboard extracts execute correctly.
• Diagnose and resolve application issues to maintain performance for downstream users.
• Develop automated processes and technical documentation, including runbooks for repeatable operations.
• Own and coordinate issue resolution between departmental and support partners, prioritizing and communicating ETAs to marketing and affiliated partners.

Required Skills

• 5+ years of experience in production support or data operations.
• Strong proficiency in SQL and Python.
• Hands-on experience with Snowflake, Dataiku, and Tableau SaaS operations.
• Experience supporting machine learning techniques, specifically decision trees and random forest modeling.
• Experience with large-scale data integration, architecture, cleansing, and engineering.
• Working knowledge of Tableau Desktop for dashboard development.
• Working knowledge of APIs and JavaScript.
• Experience with production support concepts including incident reporting, testing, debugging, monitoring, and audits.

Key Skills

Education

Any Graduate