Description

You will diagnose, troubleshoot, and document core software and data issues for customers.

Responsibilities

• Diagnose technical and software configuration issues through client-server application troubleshooting.
• Communicate with customers via phone, email, or chat to resolve queries.
• Document support calls with detailed notes and screenshots for escalation or internal records.
• Create customer-facing and internal knowledge base documentation.
• Test solutions and stay current with software updates to provide accurate technical support.

Required Skills

• 5+ years of applicable experience in a technical support or similar environment.
• Proficiency with Office 365 Applications, including Teams, Outlook, Word, and Excel.
• Strong problem-solving and troubleshooting capabilities.
• Excellent verbal and written communication skills for customer interaction.
• Experience working in support environments with high call volumes.
• Ability to document technical processes and solutions clearly.

Preferred Skills

• Experience with IIS, Crystal Reports, or SQL Server.
• Basic understanding of T-SQL and Database Backup/Restore procedures.
• Experience with printer and label printer installation and configuration.

Key Skills

Education

Any Graduate