Description

You will diagnose, troubleshoot, and repair software and network system issues for customers.

This role is on-site.

Responsibilities

• Troubleshoot client-server software application issues involving Microsoft SQL, web servers, and mobile devices.
• Manage and respond to open support tickets submitted through ServiceNow.
• Confer with customers via phone, email, or Bomgar to repair and test solutions.
• Document technical issues and escalate cases through proper channels when standard procedures fail.

Required Skills

• 5+ years of applicable experience in a technical support or application environment.
• Proficiency with Microsoft SQL.
• Experience managing and troubleshooting web servers.
• Hands-on experience with Android and iOS devices.
• Ability to troubleshoot network printers and credit card payment terminals.
• Strong written and verbal communication skills for technical documentation and customer interaction.
• Demonstrated ability to research and resolve complex application issues.

Preferred Skills

• Experience working in a high-volume ticket environment.

Key Skills

Education

Any Graduate