Software Architect/Engineer

We are seeking a highly skilled **Hammer Call Automation Software Architect/Engineer** with extensive experience in designing, implementing, and optimizing automated call testing solutions. The ideal candidate will have expertise in both cloud and on-premise deployments of **Hammer** (formerly from Empirix, now part of Infovista) and a deep understanding of voice and contact center testing, performance monitoring, and automation frameworks.  

**Key Responsibilities:**  

- **Architect and Implement Solutions:** Design and deploy **Hammer call automation solutions** for contact center environments, ensuring optimal performance, reliability, and scalability.  

- **Automation & Scripting:** Develop and optimize **test scripts, automation workflows, and performance test cases** for IVR, SIP, VoIP, and telephony applications.  

- **Integration & Customization:** Work with APIs, databases, and external systems to integrate Hammer solutions into existing CI/CD pipelines and test automation frameworks.  

- **Cloud & On-Premise Expertise:** Deploy and manage **Hammer Cloud Platform and on-premise versions**, optimizing configurations based on business needs.  

- **Performance Testing & Monitoring:** Conduct **load, stress, and regression testing** for voice and digital communication channels to enhance system reliability and customer experience.  

- **Troubleshooting & Analysis:** Investigate call quality, latency, and failure issues using Hammer logs, call trace analysis, and real-time monitoring tools.  

- **Collaboration & Best Practices:** Work closely with **QA teams, DevOps, IT operations, and contact center teams** to define best practices for automated call testing.  

- **Security & Compliance:** Ensure all deployments comply with relevant security standards, regulatory requirements, and industry best practices.  

 **Required Qualifications:**  

- **Proven experience (5+ years) with Hammer Call Automation Software** (on-premise or cloud).  

- Strong expertise in **voice testing, IVR testing, and contact center performance analysis**.  

- Experience with **VoIP, SIP, RTP, PSTN, WebRTC, and other telephony protocols**.  

- Proficiency in **scripting languages (Python, JavaScript, or similar)** for automation.  

- Hands-on experience with **API integrations, SQL databases, and monitoring tools**.  

- Knowledge of **cloud platforms** (AWS, Azure, Google Cloud) for deploying Hammer Cloud-based solutions.  

- Familiarity with **CI/CD pipelines, DevOps, and test automation frameworks**.  

- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex telephony issues.  

 **Preferred Qualifications:**  

- Experience with **network troubleshooting tools (Wireshark, SIPp, etc.)**.  

- Understanding of **contact center platforms** like Genesys, Avaya, Cisco, NICE, or Five9.  

- Certifications in **cloud technologies (AWS, Azure), networking, or voice testing**.  

- Prior experience in **performance engineering and automation in large-scale contact centers