Description

Results-driven Chatbot Developer with 5+ years of experience in designing and developing AI-driven IVR chatbots using Kore.AI. Skilled in workflow automation, API integrations, and CI/CD pipelines, with a strong background in Java, JavaScript, GitHub, Jenkins, and Oracle Healthcare. Passionate about creating seamless conversational experiences and enhancing automation for business efficiency.

 

 

Technical Skills

• Chatbot Development: Kore.AI XO Platform, IVR chatbots, NLP, Conversational AI

• Programming Languages: Java, JavaScript

• DevOps & CI/CD: GitHub, Jenkins, source control, unit testing

• Database & APIs: Oracle Healthcare, REST APIs, JSON, SQL

• Cloud & Infrastructure: AWS, Red Hat OpenShift Service on AWS (ROSA) (Nice-to-have)

 

 

Professional Experience

• Developed IVR chatbots on the Kore.AI XO Platform, enhancing customer support efficiency

• Designed and built workflow automation to improve user interactions

• Integrated chatbots with Oracle Healthcare systems for real-time data retrieval

• Developed and maintained CI/CD pipelines using Jenkins and GitHub

• Performed unit testing and debugging to ensure chatbot performance and accuracy


 

Key Skills
Education

Bachelor's degree

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