Description

You will provide end-to-end support for critical applications and infrastructure to ensure stable business operations. You own the stability of large-scale technology services by monitoring production environments, identifying anomalies, and resolving incidents using standard observability tools. You act as the first point of contact for technology and business teams, troubleshooting issues across the full application stack. You analyze complex trends to manage incidents, problems, and changes across systems. You create and maintain real-time monitoring dashboards to improve system performance. You support the onboarding of new businesses, clients, and applications, including participation in rotational late-night and weekend shifts.

Responsibilities

• Monitor production environments and resolve incidents using observability tools.
• Troubleshoot issues across the full application stack for technology and business teams.
• Analyze trends to manage incidents, problems, and changes across systems.
• Create and maintain real-time monitoring dashboards.
• Support onboarding of new clients and applications during rotational shifts.

Required Skills

• 8–10 years of experience supporting, troubleshooting, and maintaining large-scale technology services.
• Strong hands-on experience with monitoring and observability tools.
• Proficiency in UNIX/Linux (RHEL) administration.
• Experience with schedulers such as Control-M or Autosys.
• Relational database proficiency with complex SQL queries.
• Experience developing or supporting applications in Python, Java, or .NET.
• Undergraduate degree in a numerate or technical field (Mathematics, Engineering, Computer Science).

Preferred Skills

• Experience with incident and problem management processes.

Key Skills

Education

Any Graduate