Description

You will design, develop, and scale solutions within the Customer Success Management ecosystem, focusing on integrations, data pipelines, and platform extensions across Gainsight NXT and the enterprise technology stack.

This role is on-site.

Responsibilities

• Design and implement scalable solutions within Gainsight NXT and CRM platforms, including configuration of rules, workflows, dashboards, and data models.
• Build and maintain integrations across Microsoft Dynamics, Azure, Databricks, SnapLogic, and middleware platforms to ensure seamless data flow and automation.
• Develop data models, pipelines, and transformations that support customer health scoring, lifecycle management, and predictive analytics.
• Collaborate with architects and product managers to prototype and deploy AI-driven features such as sentiment analysis and predictive insights.
• Ensure solutions are secure, reliable, and performant, following enterprise standards for data governance, testing, and monitoring.

Required Skills

• 5+ years of professional software development experience in enterprise or SaaS environments.
• Strong skills in SQL, Python, Java, or C# for backend and data engineering.
• Experience developing integrations with CRM platforms and middleware/iPaaS (SnapLogic or equivalent).
• Proficiency with cloud platforms (Microsoft Azure preferred) and distributed data systems (Databricks, Spark).
• Experience with Gainsight NXT configuration, or alternatively Salesforce or Microsoft Dynamics configuration experience.
• Proficiency with frontend/UI frameworks (JavaScript, React, Angular, or equivalent) and building data-driven dashboards.
• Familiarity with REST APIs, event-driven architectures, and microservices.

Preferred Skills

• Interest or experience in AI/ML solutions for enterprise workflows.
• Strong problem-solving, debugging, and performance optimization skills.

Key Skills

Education

Any Graduate