Description

You will manage and maintain the ServiceNow platform to ensure stable operations and effective user support.

Responsibilities

• Respond to Level One support tickets by diagnosing and resolving issues within established SLAs.
• Sort and prioritize incidents reported through ServiceNow to meet agreed-upon timeframes.
• Perform basic ServiceNow configurations including user account management and data tasks.
• Maintain technical documentation regarding platform configurations, processes, and procedures.
• Monitor platform performance, generate reports, and participate in quality assurance and testing.
• Provide user assistance, answer inquiries, and offer training on ServiceNow usage.

Required Skills

• 5+ years of professional experience.
• ServiceNow platform administration and support.
• Incident management and SLA adherence.
• User account management and basic data configuration.
• Technical documentation and knowledge sharing.
• Platform monitoring and report generation.
• Quality assurance and testing execution.
• Master's degree.

Key Skills

Education

Master's degree