Description

Job Responsibilities include:

Design, develop, and maintain solutions within the Customer Success Management ecosystem, leveraging Gainsight NXT and enterprise platforms to support business objectives.

Build and support integrations between Gainsight NXT, Microsoft Dynamics, Azure, SnapLogic, Databricks, and other enterprise applications using APIs and middleware technologies.

Develop and optimize data pipelines, data models, and distribute data processing solutions to ensure accurate, scalable, and reliable customer success analytics.

Create and maintain RESTful APIs, microservices, and platform extensions to enhance system functionality, automation, and user experience.

Design and develop data-driven dashboards, reports, and user interfaces to provide actionable insights and improve customer engagement outcomes.

Collaborate with cross-functional teams to troubleshoot issues, implement enhancements, support AI-driven initiatives, and ensure the performance, scalability, and reliability of customer success platforms.

Required Qualifications:

Bachelor’s degree in computer science, Software Engineering, Information Technology, Data Engineering, or a related technical field.

8-10 years of experience in software development, enterprise application integration, SaaS platforms, or customer success technology ecosystems.

Strong expertise in Gainsight NXT, Microsoft Dynamics, Azure, Databricks, SnapLogic, REST APIs, microservices, and enterprise data integration platforms, with hands-on experience building scalable customer success solutions.

Proven experience in SQL, Python, Java, or C# development, cloud-based architectures, data pipeline engineering, dashboard development, and leveraging AI/ML capabilities to improve customer success workflows and business outcomes

Key Skills

Education

Any Graduate