Description

You will design, develop, and maintain solutions within the Customer Success Management ecosystem, leveraging Gainsight NXT and enterprise platforms to support business objectives.

This role is hybrid.

Responsibilities

• Build and support integrations between Gainsight NXT, Microsoft Dynamics, Azure, SnapLogic, Databricks, and other enterprise applications using APIs and middleware.
• Develop and optimize data pipelines, data models, and distribute data processing solutions to ensure accurate, scalable, and reliable customer success analytics.
• Create and maintain RESTful APIs, microservices, and platform extensions to enhance system functionality, automation, and user experience.
• Design and develop data-driven dashboards, reports, and user interfaces to provide actionable insights and improve customer engagement outcomes.
• Collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and ensure the performance and scalability of customer success platforms.

Required Skills

• 8+ years of experience in software development, enterprise application integration, SaaS platforms, or customer success technology ecosystems.
• Strong expertise in Gainsight NXT, Microsoft Dynamics, Azure, Databricks, and SnapLogic.
• Hands-on experience building scalable customer success solutions using REST APIs and microservices.
• Proficiency in SQL, Python, Java, or C# development.
• Experience with cloud-based architectures and data pipeline engineering.
• Ability to leverage AI/ML capabilities to improve customer success workflows.

Preferred Skills

• Bachelor’s degree in computer science, Software Engineering, Information Technology, Data Engineering, or a related technical field.

Key Skills

Education

Any Graduate