Description

Lead large-scale production support and incident response for AI/ML and LLM-based systems. You will design resilient infrastructure for on-premises, hybrid, and cloud environments while implementing observability and automation solutions.

This role is on-site.

Responsibilities

• Lead production support using ITIL practices to ensure system reliability and performance.
• Manage operational risks and incident response for AI/ML and LLM-based systems.
• Implement and enhance observability, monitoring, and automation solutions for critical applications.
• Participate in deployments, incident management, and change management activities.
• Design resilient systems supporting on-premises, hybrid, and cloud environments.

Required Skills

• 8+ years of experience in enterprise support or regulated industries.
• Strong background in observability platforms such as Splunk, Grafana, or AppDynamics.
• Proficiency with CI/CD tools like Jenkins, Terraform, and automation tools such as Ansible.
• Experience supporting large-scale Java/.NET applications.
• Experience with databases like Oracle or MSSQL.
• Deep understanding of Agentic AI and its application in operational environments.

Key Skills

Education

Any Graduate