Description

Design, develop, test, and support IVR applications in a modern cloud environment. You will lead and mentor developers within an agile team, ensuring high-quality code delivery through rigorous testing and quality control. Collaborate with cross-functional teams to build solutions aligned with business goals. Troubleshoot and continuously improve existing IVR applications to optimize performance.

Responsibilities

• Design and develop complex IVR applications using Java and Spring.
• Implement speech-enabled IVR features using Genesys or Nuance frameworks.
• Mentor junior developers and foster a culture of continuous learning.
• Troubleshoot, support, and optimize existing IVR systems for performance.
• Collaborate with cross-functional teams to align technical solutions with business strategy.

Required Skills

• 5+ years of hands-on Java and Spring development experience.
• Experience with Speech-enabled IVR development using Genesys or Nuance Framework.
• Proficiency in Java, JavaScript, Groovy, and VXML.
• Experience supporting IVR systems and offshore support teams.
• Strong problem-solving skills with a collaborative mindset.

Key Skills

Education

Any Graduate