Description

• Develops, codes, configures, and tests programs and systems in a call center environment.
• Evaluates and implements enhancement design solutions to improve cost, quality, and performance of software applications.
• Onboarding new features within the call center software.
• Analyzes assignments and determines software specifications that must be fulfilled to achieve objectives.
• Executes necessary documentation, as directed, or needed.
• Collaborates with other relevant stakeholders and team members to ensure that features meet business needs.
• Follows industry-standard agile software design methodology for development and documentation.

 
Skills, Abilities, Knowledge:
 

• Ability to analyze, translate, and define business requirements into technical solutions.
• Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.
• Ability to apply engineering principles and concepts for designs.
• Ability to manage many competing priorities/requests in a fast-paced environment

 
Education:
 

• Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
• Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

 
Work Experience:
 

• Previous experience in programming/software development. (1 - 3 years)
• Software development processes experience. (1 - 3 years)
• Participating in Agile Development (1 - 3 years)

Key Skills

Education

Bachelor's degree