Description

You will provide technical support, troubleshooting, and issue resolution for custom .NET applications within the Custom Applications Operations team.

Responsibilities

• Troubleshoot and resolve bugs in custom .NET applications using Visual Studio (2010–2022).
• Analyze issues by running SQL statements in SQL Server and Oracle to identify root causes.
• Build and run applications from source control, document findings, and add fixes to the Sprint backlog.
• Manage support tickets within ServiceNow following ITSM processes for Incident, Problem, and Change management.
• Collaborate with architects and DevOps on POC research, infrastructure upgrades, and BCDR server upgrades using VMWare vSphere.

Required Skills

• 7+ years of professional software engineering experience.
• Strong proficiency in the .NET framework and Visual Studio.
• Experience with SQL Server and Oracle database environments.
• Hands-on work with Web API, REST API, and JSON.
• Proficiency in HTML5, XML, and UI Telerik.
• Experience with VMWare environments.
• Ability to interpret technical documentation and perform root cause analysis.
• Bachelor’s Degree in a relevant field.

Preferred Skills

• Experience working within ITSM frameworks and ServiceNow.
• Familiarity with VMWare vSphere Metro Stretched Cluster (MSC).

Key Skills

Education

Bachelor’s Degree