Description

You will provide Tier 2 monitoring and application support, managing incident response, service requests, and engineering escalations.

Responsibilities

• Manage Tier 2 monitoring, application administration, and ticket queue operations.
• Develop observability solutions and support monitoring platforms through their full lifecycle, including implementation and migrations.
• Automate workflows and optimize solutions to improve system availability and reduce operational costs.
• Execute off-hours changes and perform system integrity validations through post-SIR and IRM application checkouts.
• Review support processes and standard operating procedures to maintain compliance and efficiency.

Required Skills

• 11+ years of experience in application support or engineering roles.
• Expertise in Splunk for log analysis, monitoring, and alerting.
• Hands-on experience with Dynatrace for application performance monitoring.
• Proficiency in Python scripting and Ansible for automation.
• Strong background in Tier 2 incident management and advanced troubleshooting.
• Experience with data handling and observability best practices.
• Proven ability in system administration and deployment tasks.
• Competency in technical documentation, reporting, and compliance management.
• Any Graduate degree.

Key Skills

Education

Any Graduate